Showing posts with label Best Practice. Show all posts
Showing posts with label Best Practice. Show all posts

How to become a: Remote Customer Service Representative

 


If you have a passion for helping others and enjoy providing excellent customer service, a career as a virtual customer service representative might be perfect for you. This comprehensive guide will walk you through the essential steps to embark on your journey as a remote customer service professional. From developing key skills and utilizing recommended tools to implementing effective communication strategies, this guide has everything you need to establish yourself as a reliable virtual customer service representative.


Hone Your Customer Service Skills:

To excel as a virtual customer service representative, it's important to develop strong customer service skills. This includes active listening, empathy, patience, problem-solving, and effective communication. Practice your skills through role-playing scenarios or by taking online customer service courses. The better you understand customer needs and can provide solutions, the more successful you'll be in your virtual customer service career.


Set Up a Home Office:

Create a dedicated workspace in your home that is free from distractions and conducive to productive work. Equip your home office with a reliable computer, high-speed internet connection, and a comfortable headset. Ensure you have a quiet environment where you can interact with customers without interruptions. A professional and well-equipped home office will contribute to a positive customer service experience.


Familiarize Yourself with Customer Service Tools:

Virtual customer service representatives rely on various tools to provide efficient support. Familiarize yourself with popular customer service software and platforms such as help desk software, live chat tools, and CRM systems. Additionally, become proficient in using remote desktop software to assist customers with technical issues. Mastering these tools will streamline your workflow and enhance your productivity.


Learn Company Policies and Products:

When working as a virtual customer service representative, you'll likely be representing specific companies or brands. Take the time to thoroughly understand their products or services, as well as their policies and procedures. Study product manuals, attend training sessions, and familiarize yourself with common customer inquiries and their solutions. Having in-depth knowledge will enable you to provide accurate and timely support.


Develop Effective Communication Skills:

In the virtual customer service industry, effective communication is paramount. Develop your written and verbal communication skills to ensure clarity and professionalism in your interactions with customers. Practice conveying complex information in a concise and easily understandable manner. Pay attention to grammar, spelling, and tone in written communications, and strive to deliver a positive and friendly tone in all interactions.


Embrace Multichannel Support:

As a virtual customer service representative, you'll be interacting with customers through various channels such as phone, email, chat, and social media. Embrace the challenges and opportunities of multichannel support by adapting your communication style accordingly. Learn to navigate each channel effectively, respond promptly, and maintain consistent quality across different platforms. Being adaptable and responsive will enhance the customer experience.


Provide Exceptional Customer Experiences:

Focus on delivering exceptional customer experiences to build strong relationships and foster customer loyalty. Be attentive to customer needs, show empathy, and take ownership of their issues. Strive to exceed expectations by going the extra mile to find solutions. Personalize your interactions and make customers feel valued and appreciated. Exceptional customer experiences will set you apart from the competition.


Continuously Improve Your Skills:

The virtual customer service landscape is constantly evolving, so it's crucial to stay updated with industry trends and advancements. Seek opportunities for professional development, attend webinars or conferences, and participate in online customer service communities. Continuously improving your skills will not only benefit your career but also enhance the service you provide to customers.


Becoming a virtual customer service representative allows you to provide outstanding customer support from the comfort of your own home. By honing your customer service skills, setting up a well-equipped home office, familiarizing yourself with customer service tools, mastering company policies and products, and developing effective communication skills, you'll be well-prepared to succeed in this dynamic role. Remember, delivering exceptional customer experiences and continuously improving your skills are key ingredients for building a successful career as a virtual customer service representative.


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LinkedIn For Business: Suit Up For This Social Media Site

By Juliet Johnson


Of all the popular social media sites right now, LinkedIn is the one most purely focused on business. It was first set up as a way to billboard your resume; it remains the best way for professionals to find jobs and employers to find their next employees. So, when you come to LinkedIn imagine you have put on your best business suit and act accordingly.

LinkedIn is best used for


· Finding clients

· New contracts and Jobs


· Giving and Finding Focused Information

· Showcasing your testimonials, awards and special skills

· Demonstrating your expertise in your chosen field

When you first sign up you will want to get your name registered in your profile URL and then you should use as many of your target keywords as possible in your experience listings and in your special skills section.

Recommendations

Go looking for coworkers in past jobs and ask for recommendations from each of them. It is often easier to write one for them first and then ask for something in return. The social media culture has long been based on reciprocity, and with recommendations, this can work nicely on LinkedIn. Actually, LinkedIn will help you find those people, once you have entered your work experience. The site will offer you who else has identified that company on their experience list and invite you to connect with them.

Connections

While you will want to connect with as many people as you know, you will want to be strategic about how you link up with new people. You do not want to necessarily connect with your competition as once you have, they then have access to everyone that you know, and can watch up close, how you interact with them. You can always follow someone without connecting with them.

Answers

Check out the Answers section on a regular basis. If a question arises for which you know the answer, then answer it as fully as you can. Then add a little personal note at the end of the answer that only the question-asker can see, inviting them to connect with you and follow up if you can help them further. This not only builds goodwill, but increases your reach (your network) with people that need you. You never know which one of those folks will turn out to be a client for you in the future.

While it may appear to be the most dry of all the social networks, the least visual and fun, LinkedIn for business is a great tool, especially to find new business clients. Article Source: http://EzineArticles.com/7135244

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LinkedIn for Business: Direct Sellers

By Maria Duron

The recent years have brought about the huge growth and popularity of social and business networking sites. Though people were skeptical in the beginning that these sites would really work, nowadays, most people and businesses have realized that these networking channels have opened up opportunities that had not been available in the past.

LinkedIn is the largest business networking site online, with over 120 million users and still growing. As a direct seller, you may have set up a profile with LinkedIn, and you may occasionally visit the site to keep updated with what's happening, but are you really using this site to the best of your advantage? Have you realized the various ways you can use LinkedIn for building your business?

Though you may think that LinkedIn is great for increasing your sales, the real power of this business networking site is that it's a powerful tool for building and maintaining relationships. Successful companies and entrepreneurs know the importance of networking in the world of business. And as the saying goes, sometimes it's not what you know but who you know.

Here's a step-by-step guide in using LinkedIn for Business:

1. Craft a Compelling Profile

Before you should go ahead with networking and using other LinkedIn features for building your business, it's important to start with creating and crafting a compelling profile. A good profile will help you attract people's attention, increase your visibility, and help you achieve better rankings in the search engines. As a direct seller, there's a lot of value in achieving these three things.

Some quick tips for creating a compelling profile:

• Put up a professional-looking photo

• Make sure your professional headline really sums up what you do

• Take advantage of linking to your websites

• Include your work history and education

• Write a great summary of what you do

• Add a bit of personal information

• Complete your profile as much as you can

2. Form connections and build up your personal brand

Since LinkedIn is a social networking site specifically for professionals and business owners, the real power of it comes from the connections you form within it. After you've created an attractive profile, it's now time to add people you know and connect with these people. This is the best way to build up your personal brand and increase your credibility.

To be truly successful in business, one of the most important things is to build trust. The more you form healthy connections and build relationships with people, the more people trust you.

Here are some tips for using LinkedIn to form connections and build your personal brand:

• Post status updates

• Comment, like and share other people's status updates

• Contribute to Answers

• Contribute to Groups and participate in discussions

• Show off your expertise

3. Find people who can help you achieve your goals

As a direct seller, what exactly are your business goals? Do you want to increase sales, get new customers, acquire new partners, or generate new leads? It's a good idea to be very specific with your goals.

After you've defined your business goals, you can now use LinkedIn to find people who can help you achieve these goals. The power of LinkedIn lies in the network you have.

When you think about it, the real value of LinkedIn actually comes from your 2nd and 3rd degree connections, not your 1stdegree ones. Your 1st degree connections are people you already know and interact with, but if you really want to take your business further, you need to network with people whom you don't know but may be able to help you achieve your goals. And because LinkedIn easily shows the connections you have, you can ask the person you know to introduce you to the person they know who can help you. This is the best way to get their attention - through a mutual friend or acquaintance.

4. Harness the power of LinkedIn Groups

Perhaps the greatest value of using LinkedIn for your business is its Groups feature. Because here is where discussions happen, where people exchange ideas and information, and where relationships and connections really form.

Through LinkedIn Groups, you can ask questions and get valuable answers from the members. You can also answer questions to help you gain visibility and build credibility. Don't try to do a sales pitch - this is not the platform for that. By providing really useful information, you increase people's trust in you, which is more valuable.

Also, when you're a member of a group, you can actually contact other members directly, even those not within your first, second, or third degree network. This can prove invaluable in business, since it's all about forming connections and building relationships.

Truly, there's a lot of value that LinkedIn can provide for your business. Once you really understand how to use this excellent platform, you can really take your direct selling business to new heights it has yet to reach. So if you haven't gotten started, the right time to do so is now. Article Source: http://EzineArticles.com/6713557

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Rethink Time Management - G.O.D.’s Guide to Heaven on Earth





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NEW: "Facebook: The Inside Story"





By Steven Levy




The definitive history, packed with untold stories, of one of America’s most controversial and powerful companies: Facebook

As a college sophomore, Mark Zuckerberg created a simple website to serve as a campus social network.
 
Today, Facebook is nearly unrecognizable from its first, modest iteration. In light of recent controversies surrounding election-influencing “fake news” accounts, the handling of its users’ personal data, and growing discontent with the actions of its founder and CEO—who has enormous power over what the world sees and says—never has a company been more central to the national conversation.
 
Millions of words have been written about Facebook, but no one has told the complete story, documenting its ascendancy and missteps. There is no denying the power and omnipresence of Facebook in American daily life, or the imperative of this book to document the unchecked power and shocking techniques of the company, from growing at all costs to outmaneuvering its biggest rivals to acquire WhatsApp and Instagram to developing a platform so addictive even some of its own are now beginning to realize its dangers.

Based on hundreds of interviews inside and outside the company, Levy’s sweeping narrative of incredible entrepreneurial success and failure digs deep into the whole story of the company that has changed the world and reaped the consequences.


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